Terms of Service

10. Subscriptions and payment

This section applies when you pay for LetTrack. Tenants and contractors never pay.

10.1 Who you are buying from

You buy LetTrack from JR (COV) LTD trading as LetTrack, a company registered in England and Wales (company number 14842927), registered office 122 Baginton Road, Coventry, CV3 6FS, United Kingdom, VAT number 507 3345 08.

10.2 Prices and VAT

Our prices are listed on our pricing page and shown again before you pay. Prices are exclusive of VAT. VAT is added at the UK rate (currently 20%). We also show landlords the total including VAT. You pay the price shown when you check out.

10.3 Plans and units

Landlord plans are priced by the number of units in your account. A unit is a property let as a whole, or each bedroom set up in a shared house or HMO, whether it is let or not. A shared house with no bedrooms set up counts as one unit. Kitchens, bathrooms and other shared rooms are not units, and deleted properties do not count. Above 30 units you need an agency plan, which is billed yearly and agreed with us.

10.4 Free trial

A new account gets a 60-day free trial. You do not need to give card details to start it, and nothing is charged unless you choose a plan. If you choose a plan during the trial, your first payment is taken when the trial ends, not before.

10.5 Payment and automatic renewal

You pay by card through our payment provider, Stripe, monthly or yearly. Your subscription renews automatically at the end of each month or year, and the price for the next period is charged to your card, until you cancel. We email a receipt for each payment.

10.6 Moving to a bigger plan — only with your agreement

We never move you to a dearer plan without your agreement. If adding a property or bedroom would take you above your plan’s units, we show you the new plan, its price (with and without VAT) and any part-period amount charged now, before anything is saved. Only the account owner can agree. If you do not agree, nothing changes, but you cannot add more units until you do. If you agree during your free trial, the new plan applies when the trial ends and nothing is charged before then.

10.7 Moving to a smaller plan

If your units fall into a cheaper plan, we move you to it at your next renewal and email you. There is no refund for the current period.

10.8 Cancelling

You can cancel at any time from the billing page of your account on our website, or by contacting us.

• Monthly plans run to the end of the month you have paid for and then stop. There is no refund for that month (subject to your rights under 10.12).
• Yearly plans can run to the end of the year you have paid for, or you can ask us to end yours straight away and refund the unused part of the year, pro rata.

When your subscription ends, your account is locked as described in 10.9 and section 7 applies.

10.9 Failed payments and locked accounts

If a payment fails, we try again up to twice and email you. If those tries also fail, your subscription is cancelled, and any founder offer on it ends (see 10.10). If a payment is late, or your free trial ends without a plan, you have 5 days’ grace. After that, your landlord or agency account is locked: you cannot use it until you pay or subscribe again, except to reach the billing page and export your data. Tenants and contractors keep their own access, and safety and legal-deadline reminders keep being sent.

10.10 Founder offers

We give a small number of founder codes personally. They are not transferable, cannot be exchanged for cash and end for good if the subscription they are used on is cancelled.

• A founder offer “for life” makes the Landlord and Landlord Plus plans free (up to 15 units) for as long as the account stays active. “For life” means while the account is active, not the life of any person. It cannot be moved to another person, account or organisation. Above 15 units, the Portfolio plan is charged at the full price, and only with your agreement under 10.6.
• A 12-month founder offer is free for 12 months and then charged at the normal price. We will email you at least 60 days before the first charge.

10.11 Price changes

We may change our prices. We will email you at least 30 days before a new price applies to you, and it applies from your next renewal. You can cancel before then under 10.8.

10.12 Your right to cancel as a consumer

If you are a consumer — an individual not acting for a business — the law gives you 14 days from the day you first subscribe to cancel, without giving a reason. Because the service starts straight away, by subscribing you ask us to start it within those 14 days. If you cancel within them, we refund what you have paid, less a proportionate amount for the service up to the time you told us. If no payment has been taken yet (for example, you subscribed during your free trial), nothing is charged. To cancel, use the billing page or contact us. This does not affect your other legal rights as a consumer.