I've lost my two-factor method — how do I get back into my account?
Topicsaccountsecurity2farecoveryauto:faq-loop
Short answer
Use the "Lost your 2FA method?" link on the sign-in page — it routes your request to LetTrack support for a single admin-approved reset, rather than an automatic bypass.
Applies toLandlordsAgentsTenants
Recover 2FA accessDo this in LetTrackOpenLost access to your two-factor method?
If you can't complete two-factor sign-in (lost device, deleted authenticator), use the recovery link on the sign-in page rather than trying to force your way in.
What happens
Your request goes to LetTrack support for review — a single admin approval is required before your account's two-factor method is reset, since there's no automatic bypass for a security control like this. You'll be contacted once it's actioned.