How do I cancel my LetTrack subscription?
Topicscancelsubscriptionbillinglandlords
Short answer
Go to Account Settings → Billing → Cancel subscription. You retain access until the period ends. Your data is retained for 30 days after cancellation.
Applies toLandlordsAgents
On this page
Cancelling your LetTrack subscription
How to cancel
- Log in and go to Account Settings
- Select Billing
- Click Cancel subscription
- Confirm the cancellation
You will receive a confirmation email immediately.
What happens after cancellation
- Access continues until the end of your current billing period — you will not be charged for the next period
- After the billing period ends, your account moves to a read-only state
- You can still log in, view, and export your data for 30 days
- After 30 days, your data is deleted in line with our retention policy
Exporting your data before you leave
We strongly recommend exporting your data before cancelling:
- Properties — export from the Properties section
- Tenancies and compliance records — download from each tenancy
- Documents — download individually from the Documents tab
Refunds
LetTrack subscriptions are non-refundable mid-period. If you believe you have been charged in error, contact support@lettrack.co.uk.
Pausing instead of cancelling
If you are between tenancies and not actively letting, contact support — we may be able to pause your account rather than cancel.
Re-subscribing
If you cancel and wish to return, simply log back in and select a plan. Your previous data will be available if you are within the 30-day retention window.