How do I get my deposit back?
Topicsdepositdeposit returnDPStenantslandlords
Short answer
Your deposit is protected in a scheme. After moving out, agree any deductions with your landlord; undisputed amounts must be returned within 10 days.
Applies toTenantsLandlords
On this page
Getting your deposit back
Where is my deposit held?
By law, your landlord must protect your deposit in one of three government-approved schemes within 30 days of receiving it:
- Deposit Protection Service (DPS)
- MyDeposits
- Tenancy Deposit Scheme (TDS)
Your landlord is required to give you the scheme details and a Prescribed Information document within 30 days. Check your compliance documents in LetTrack.
The return process
- Move out and complete the check-out inspection
- Your landlord proposes any deductions — you will be notified
- Agree or dispute — if you agree, the deposit is released; if you dispute, the scheme provides free adjudication
- Payment issued — undisputed amounts must be returned within 10 days of agreement
What can be deducted?
- Damage beyond fair wear and tear
- Unpaid rent
- Cleaning costs if the property is left in a worse state than at check-in
What cannot be deducted?
- Normal wear and tear (scuffs, minor carpet wear, faded paintwork)
- Pre-existing damage noted on the check-in inventory
If you have a dispute
Contact the deposit scheme directly — they offer free, impartial adjudication. Evidence such as the check-in inventory, photos, and receipts strengthens your case.