Why did I get a compliance deadline alert?
LetTrack runs a daily check and alerts every manager on your organisation — by email and in-app notification — when a compliance requirement (like a Gas Safety Certificate, EICR, or EPC) is approaching its due date, and once if it lapses. Because it's a legal deadline, these alerts always send on both channels and can't be muted or turned off.
On this page
Why did I get a compliance deadline alert?
LetTrack checks every property's compliance requirements each morning and warns you before something expires, rather than after a tenant or an inspector tells you.
When you're alerted
- Before the deadline: one alert at 60 days, 30 days, and 7 days before a requirement is due (or the specific windows set on that compliance rule, if different).
- Once it's overdue: one further alert on the day it lapses.
- You get one alert per window crossed, not a repeated daily reminder for the same deadline. A very old overdue backlog item (more than 30 days past due) stops generating new alerts, even though it still shows as overdue on your Compliance page.
- Right to Rent checks are handled by a separate reminder flow and are not included in these alerts.
Who gets it
Every active manager on the property's organisation — owners, admins, and (for agencies) property managers and admins. If more than one person manages the property, more than one person is alerted.
How you're alerted
Both an in-app notification and an email, always — on both channels, every time.
These alerts can't be muted
Unlike some other notification types, compliance deadline alerts are treated as a legal obligation, not a routine update. They always send by email and in-app, even if you've muted notifications or turned a channel off in Notification preferences — that page still controls other, non-statutory notification types, it just doesn't apply to this one.
What to do next
The alert links straight to the property's Compliance page, where you can see the requirement and upload a renewed certificate.