17 articles
Getting started
Set up your account and learn the basics.
01Why does LetTrack show a sold price and EPC rating for my property?LetTrack can look up a property's recent sold prices and EPC rating for you, automatically or on request.02What is my Tenant Passport?A single view of your own compliance and identity checks, now available to every tenant.03What can I do in "Your home"?Your tenant dashboard: your tenancy, rent record, safety records, and replying on a raised issue.04Can I still see my compliance status or documents with no signal?A read-only snapshot keeps your last-loaded verdict or document list visible offline.05What's in my "My home" calendar feed?A subscribable calendar with rent due dates, tenancy dates and safety-check visits — never your address or rent amount.06Welcome to LetTrackWhat LetTrack does and how to find your way around.07Can I upload an inventory or inspection I already did, instead of doing it in LetTrack?Upload a check-in/check-out PDF a clerk did or you did on paper, and download a PDF report of any inventory or inspection.08My bulk import failed, was interrupted, or I need to undo it — what now?Retry failed rows, resume an interrupted import, reset it, or undo everything it created.09I can't sign in — how do I reset my password?Reset your LetTrack password or sign in with a one-time magic link.10How do I add my first property?Add a property by postcode lookup and let LetTrack set up its compliance requirements.11How do I invite a tenant to a tenancy?Generate a secure invite link so your tenant can create an account and join the tenancy.12How do I pay my rent?Your landlord or agent will set up a payment method during onboarding. Most tenancies use bank transfer (BACS).13End of tenancy — what do I need to do when moving out?When your tenancy ends, you will need to hand back the keys, have a final inspection, and give your forwarding address for the deposit return.14How do I view my tenancy documents online?All documents shared with you — tenancy agreement, certificates, notices — are available in your LetTrack tenant portal.15Adding your landlord identity detailsWhy LetTrack asks for your identity details, what you need, and what happens after 30 days.16How do I add a co-tenant to a tenancy?Co-tenants are added by your landlord or agent. Ask them to send an invite via LetTrack — the co-tenant will receive an email to join.17What notifications will I receive from LetTrack?LetTrack sends email notifications for key events — new documents, compliance due dates, maintenance updates, and messages from your landlord or agent.